Service Degradation Affecting ZoomMate and Zoom AI services in US Region.

What to do

• Check whether you use Zoom Zoom AIC, Zoom AI, ZoomMate in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 2m it lasted.

  Anything that failed between 2026-06-22 16:31 UTC and 2026-06-22 17:33 UTC may need a replay.

• Subscribe to Zoom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 4

1. investigatingJun 22, 2026, 4:31 PM UTC

   We are currently investigating a service degradation affecting ZoomMate and Zoom AI services in US Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

   provider

2. identifiedJun 22, 2026, 4:44 PM UTC

   We have successfully identified the root cause affecting ZoomMate and Zoom AI services in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

   provider

3. monitoringJun 22, 2026, 4:56 PM UTC

   The service degradation affecting ZoomMate and Zoom AI services in the US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

   provider

4. resolvedJun 22, 2026, 5:33 PM UTC

   This incident has been resolved and the affected services have been restored.

   provider

Corrections

None so far.

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