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Zoom

Service Degradation Affecting Zoom Contact Center in North America Region

Degraded Lasted 13m · started · Zoom's page

Level
confirmed
Worst impact
Degraded
Components
Voice (Inbound/Outbound)
Regions
us

What to do

  • Check whether you use Zoom Voice (Inbound/Outbound) in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 13m it lasted.

    Anything that failed between 2026-04-02 21:05 UTC and 2026-04-02 21:18 UTC may need a replay.
  • Subscribe to Zoom's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 2

  1. monitoring

    We have resolved a service degradation with Zoom Contact Center in North America Region. Our team is actively monitoring the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

    provider

  2. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-a11dd2db3c

Is Zoom still down?

No, this incident was resolved 2026-04-02 21:18 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

13m, from 2026-04-02 21:05 UTC to 2026-04-02 21:18 UTC, by the times Zoom posted.

What was affected?

Zoom named Voice (Inbound/Outbound) in us.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.