Zoom: Service Degradation Affecting Zoom Support Website

What to do

Check whether you use Zoom Knowledge Base, Ticketing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 1h 34m it lasted.
Anything that failed between 2026-05-28 15:20 UTC and 2026-05-28 16:54 UTC may need a replay.
Subscribe to Zoom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMay 28, 2026, 3:20 PM UTC
We are currently investigating a service degradation affecting Zoom Support Website. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available. We appreciate your patience as we work to resolve this issue.
provider
identifiedMay 28, 2026, 4:02 PM UTC
We have successfully identified the root cause of a service degradation affecting Zoom Support Website. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available. Thank you for your patience.
provider
monitoringMay 28, 2026, 4:15 PM UTC
A service degradation affecting Zoom Support Website has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
provider
resolvedMay 28, 2026, 4:54 PM UTC
This incident has been resolved and the affected services have been restored.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Zoom still down?

No, this incident was resolved 2026-05-28 16:54 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

1h 34m, from 2026-05-28 15:20 UTC to 2026-05-28 16:54 UTC, by the times Zoom posted.

What was affected?

Zoom named Knowledge Base, Ticketing.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.