- Level
- confirmed
- Worst impact
- Degraded
- Components
- Marketplace, Chatbot, 3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta), Zoom Canvas, Zoom Events, Zoom Webinars, Cobrowse, 3rd Party Messaging/Social (Inbound/Outbound)
- Regions
- us
What to do
Check whether you use Zoom Marketplace, Chatbot, 3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta), Zoom Canvas and 4 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.
Anything that failed between 2026-05-20 20:33 UTC and 2026-05-20 21:45 UTC may need a replay.Subscribe to Zoom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Zoom 10
- investigating
We are currently investigating a service degradation with multiple services in the North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
We have successfully identified the root cause affecting multiple services in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
provider
- identified
We have successfully identified the root cause affecting multiple services in the North America region. Several services have restored and we are actively investigating restoration for the remaining services. Thank you for your patience.
provider
- monitoring
We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.
provider
- resolved
This incident has been resolved and the affected services have been restored.
provider
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Corrections
None so far.
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Questions about DWN-cf643781ef
Is Zoom still down?
No, this incident was resolved 2026-05-20 21:45 UTC. For Zoom's live state, see https://down.guide/zoom.
How long did it last?
1h 12m, from 2026-05-20 20:33 UTC to 2026-05-20 21:45 UTC, by the times Zoom posted.
What was affected?
Zoom named Marketplace, Chatbot, 3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta), Zoom Canvas and 4 more in us.
What caused it?
Zoom hasn't published a root cause. If it does, it shows here.
Where does this come from?
Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.