- Level
- confirmed
- Worst impact
- Degraded
- Components
- Zoom Contact Center, SMS/MMS (Inbound/Outbound), SMS (Inbound/Outbound)
- Regions
- au
What to do
Check whether you use Zoom Zoom Contact Center, SMS/MMS (Inbound/Outbound), SMS (Inbound/Outbound) in au. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 29m it lasted.
Anything that failed between 2026-05-11 23:19 UTC and 2026-05-12 00:48 UTC may need a replay.Subscribe to Zoom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Zoom 4
- investigating
We are currently investigating a service degradation with inbound and outbound SMS messages affecting a subset of users in Australia . Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- identified
We have successfully identified the root cause affecting inbound and outbound SMS messages affecting a subset of users in Australia. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
provider
- monitoring
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
provider
- resolved
The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d72a5d3b23
Is Zoom still down?
No, this incident was resolved 2026-05-12 00:48 UTC. For Zoom's live state, see https://down.guide/zoom.
How long did it last?
1h 29m, from 2026-05-11 23:19 UTC to 2026-05-12 00:48 UTC, by the times Zoom posted.
What was affected?
Zoom named Zoom Contact Center, SMS/MMS (Inbound/Outbound), SMS (Inbound/Outbound) in au.
What caused it?
Zoom hasn't published a root cause. If it does, it shows here.
Where does this come from?
Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.