Zoom: A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region

What to do

Check whether you use Zoom SMS/MMS (Inbound/Outbound), SMS/MMS (Inbound/Outbound) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.
Anything that failed between 2026-08-14 03:40 UTC and 2026-08-14 03:49 UTC may need a replay.
Subscribe to Zoom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

monitoringAug 14, 2026, 3:40 AM UTC
Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.
provider
resolvedAug 14, 2026, 3:49 AM UTC
This incident has been resolved and the affected services have been restored.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Zoom still down?

No, this incident was resolved 2026-08-14 03:49 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

9m, from 2026-08-14 03:40 UTC to 2026-08-14 03:49 UTC, by the times Zoom posted.

What was affected?

Zoom named SMS/MMS (Inbound/Outbound), SMS/MMS (Inbound/Outbound) in us.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.