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Zoom

Service Degradation Affecting Offline Meeting transcription in US Region.

Degraded Lasted 8h 26m · started · Zoom's page

Level
confirmed
Worst impact
Degraded
Components
My Notes, Zoom AI
Regions
us

What to do

  • Check whether you use Zoom My Notes, Zoom AI in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 8h 26m it lasted.

    Anything that failed between 2026-07-27 09:08 UTC and 2026-07-27 17:35 UTC may need a replay.
  • Subscribe to Zoom's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 6

  1. identified

    We have successfully identified the root cause affecting Offline Meeting transcription in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

    provider

  2. identified

    We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.

    provider

  3. identified

    We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.

    provider

  4. identified

    We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.

    provider

  5. monitoring

    The issue affecting Offline Meeting transcriptions in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

    provider

  6. resolved

    This incident has been resolved and the affected services have been restored.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f870eb6ac6

Is Zoom still down?

No, this incident was resolved 2026-07-27 17:35 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

8h 26m, from 2026-07-27 09:08 UTC to 2026-07-27 17:35 UTC, by the times Zoom posted.

What was affected?

Zoom named My Notes, Zoom AI in us.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.