- Level
- confirmed
- Worst impact
- Degraded
- Components
- Europe, North America, Asia Pacific
- Regions
- apac, eu, us
- Down Index
- 35of 100
Summary
Klarna says email verification codes are delayed for Microsoft email addresses (Outlook, Hotmail, Live) when signing in to the Klarna App, so some customers may be unable to complete sign-in or sign-up. The provider says Microsoft is continuing work to restore its service, and the incident is in monitoring status.
Written by anthropic/claude-haiku-5.5 from Klarna's own updates.
What to do
Check whether you use Klarna Europe, North America, Asia Pacific in apac, eu, us. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 57m it lasted.
Anything that failed between 2026-11-12 22:28 UTC and 2026-11-13 15:25 UTC may need a replay.Subscribe to Klarna's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=klarna works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Klarna 3
- investigating
We are currently experiencing issues with email verification codes for Microsoft email addresses, including Outlook, Hotmail and Live, when signing in to the Klarna App. Microsoft is working to restore the service as soon as possible. Thank you for your patience.
provider
- monitoring
We continue to experience delays in delivering email verification codes to Microsoft email addresses. Some customers may be unable to complete sign-in or sign-up when email verification is required. Microsoft is continuing work to restore its service. Thank you for your patience.
provider
- resolved
Delivery of email verification codes to Microsoft email addresses has recovered, and email verification for sign-in and sign-up is working again. Some emails may still experience delays. Thank you for your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-17f22b4471
Is Klarna still down?
No, this incident was resolved 2026-11-13 15:25 UTC. For Klarna's live state, see https://down.guide/providers/klarna.
How long did it last?
16h 57m, from 2026-11-12 22:28 UTC to 2026-11-13 15:25 UTC, by the times Klarna posted.
What was affected?
Klarna named Europe, North America, Asia Pacific in apac, eu, us.
What caused it?
Klarna hasn't published a root cause. If it does, it shows here.
Where does this come from?
Klarna's official status page, https://status.klarna.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.