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Scaleway

[Support] Call Handling Delays

Degraded Ongoing for 15d 16h · started · Scaleway's page

Updates every minute from the provider's page.

Level
confirmed
Worst impact
Degraded
Components
Excellence
Regions
us
Down Index
36of 100

What to do

  • Check whether you use Scaleway Excellence in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Fail over away from us if you can, or switch to a fallback provider.

    Otherwise back off retries and queue work, so you don't add load while it recovers.
  • Watch Scaleway's own updates; this page re-reads them every minute.

  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 2

  1. investigating

    Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.

    provider

  2. identified

    Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-384a16957b

Is Scaleway down right now?

Scaleway reports degraded ([Support] Call Handling Delays), open since 2026-10-26 08:44 UTC. Live state for every component: https://down.guide/providers/scaleway.

What was affected?

Scaleway named Excellence in us.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.