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Scaleway

[Support] Delays in ticket processing

Degraded Ongoing for 15d 16h · started · Scaleway's page

Updates every minute from the provider's page.

Level
confirmed
Worst impact
Degraded
Components
Excellence
Down Index
32of 100

What to do

  • Check whether you use Scaleway Excellence. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Switch to another region or a fallback provider while it is open, if you have one.

    Otherwise back off retries and queue work, so you don't add load while it recovers.
  • Watch Scaleway's own updates; this page re-reads them every minute.

  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 3

  1. investigating

    En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.

    provider

  2. identified

    En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.

    provider

  3. identified

    En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

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Questions about DWN-ffd848466d

Is Scaleway down right now?

Scaleway reports degraded ([Support] Delays in ticket processing), open since 2026-10-26 08:54 UTC. Live state for every component: https://down.guide/providers/scaleway.

What was affected?

Scaleway named Excellence.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.