Salesforce integration: data-in not syncing

Summary

Heap says Salesforce data is not syncing into Heap, and new connections or reconnections are failing. The provider says it has identified the root cause and is working on a fix, and asks customers not to reconnect until it posts an update.

Written by anthropic/claude-haiku-5.5 from Heap's own updates.

What to do

• Check whether you use Heap Integrations - Sources. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Switch to another region or a fallback provider while it is open, if you have one.

  Otherwise back off retries and queue work, so you don't add load while it recovers.

• Watch Heap's own updates; this page re-reads them every minute.

• Subscribe to Heap's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=heap works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Heap 2

1. identifiedOct 2, 2026, 9:49 PM UTC

   Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update. Thank you for your patience!

   provider

2. identifiedOct 2, 2026, 9:57 PM UTC

   We are continuing to work on a fix for this issue.

   provider

Corrections

None so far.

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