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Providers
Is Heap down? · Data and storage

Heap has a partial outage

Partial outageSince : Salesforce integration: data-in not syncing

99.53% uptime, 90 days · 99.88% over 12 monthsLast incident Checked Official status pageHistory

Reports count in aggregate against normal levels; one alone never makes a claim.

Now

Open incidents

What Heap has posted and not resolved.

  1. HeapPartial outageOngoing
    Salesforce integration: data-in not syncing

    Heap says Salesforce data is not syncing into Heap, and new connections or reconnections are failing. The provider says it has identified the root cause and is working on a fix, and asks customers not to reconnect until it posts an update.

    ongoing for 39d 3hIntegrations - Sources
90 days

Daily history

Worst impact each day, from the provider's own incidents.

  1. 2026-08-14: no incidents
  2. 2026-08-15: no incidents
  3. 2026-08-16: no incidents
  4. 2026-08-17: no incidents
  5. 2026-08-18: no incidents
  6. 2026-08-19: no incidents
  7. 2026-08-20: no incidents
  8. 2026-08-21: no incidents
  9. 2026-08-22: no incidents
  10. 2026-08-23: no incidents
  11. 2026-08-24: no incidents
  12. 2026-08-25: no incidents
  13. 2026-08-26: no incidents
  14. 2026-08-27: no incidents
  15. 2026-08-28: 1 incident, worst degraded
  16. 2026-08-29: 1 incident, worst degraded
  17. 2026-08-30: no incidents
  18. 2026-08-31: no incidents
  19. 2026-09-01: no incidents
  20. 2026-09-02: no incidents
  21. 2026-09-03: no incidents
  22. 2026-09-04: no incidents
  23. 2026-09-05: no incidents
  24. 2026-09-06: no incidents
  25. 2026-09-07: no incidents
  26. 2026-09-08: no incidents
  27. 2026-09-09: no incidents
  28. 2026-09-10: no incidents
  29. 2026-09-11: no incidents
  30. 2026-09-12: no incidents
  31. 2026-09-13: no incidents
  32. 2026-09-14: no incidents
  33. 2026-09-15: no incidents
  34. 2026-09-16: no incidents
  35. 2026-09-17: no incidents
  36. 2026-09-18: no incidents
  37. 2026-09-19: no incidents
  38. 2026-09-20: no incidents
  39. 2026-09-21: no incidents
  40. 2026-09-22: no incidents
  41. 2026-09-23: 1 incident, worst degraded
  42. 2026-09-24: 1 incident, worst degraded
  43. 2026-09-25: no incidents
  44. 2026-09-26: no incidents
  45. 2026-09-27: no incidents
  46. 2026-09-28: no incidents
  47. 2026-09-29: no incidents
  48. 2026-09-30: no incidents
  49. 2026-10-01: no incidents
  50. 2026-10-02: 1 incident, worst partial outage
  51. 2026-10-03: 1 incident, worst partial outage
  52. 2026-10-04: 1 incident, worst partial outage
  53. 2026-10-05: 1 incident, worst partial outage
  54. 2026-10-06: 1 incident, worst partial outage
  55. 2026-10-07: 1 incident, worst partial outage
  56. 2026-10-08: 1 incident, worst partial outage
  57. 2026-10-09: 1 incident, worst partial outage
  58. 2026-10-10: 1 incident, worst partial outage
  59. 2026-10-11: 1 incident, worst partial outage
  60. 2026-10-12: 1 incident, worst partial outage
  61. 2026-10-13: 1 incident, worst partial outage
  62. 2026-10-14: 1 incident, worst partial outage
  63. 2026-10-15: 1 incident, worst partial outage
  64. 2026-10-16: 1 incident, worst partial outage
  65. 2026-10-17: 1 incident, worst partial outage
  66. 2026-10-18: 1 incident, worst partial outage
  67. 2026-10-19: 1 incident, worst partial outage
  68. 2026-10-20: 1 incident, worst partial outage
  69. 2026-10-21: 1 incident, worst partial outage
  70. 2026-10-22: 1 incident, worst partial outage
  71. 2026-10-23: 1 incident, worst partial outage
  72. 2026-10-24: 1 incident, worst partial outage
  73. 2026-10-25: 1 incident, worst partial outage
  74. 2026-10-26: 1 incident, worst partial outage
  75. 2026-10-27: 1 incident, worst partial outage
  76. 2026-10-28: 1 incident, worst partial outage
  77. 2026-10-29: 1 incident, worst partial outage
  78. 2026-10-30: 1 incident, worst partial outage
  79. 2026-10-31: 1 incident, worst partial outage
  80. 2026-11-01: 1 incident, worst partial outage
  81. 2026-11-02: 1 incident, worst partial outage
  82. 2026-11-03: 1 incident, worst partial outage
  83. 2026-11-04: 1 incident, worst partial outage
  84. 2026-11-05: 2 incidents, worst partial outage
  85. 2026-11-06: 1 incident, worst partial outage
  86. 2026-11-07: 1 incident, worst partial outage
  87. 2026-11-08: 2 incidents, worst partial outage
  88. 2026-11-09: 1 incident, worst partial outage
  89. 2026-11-10: 1 incident, worst partial outage
  90. 2026-11-11: 1 incident, worst partial outage
90 days agoToday

Daily history for the 12 components with the most incident days. Every component's current state is in the Markdown copy.

Reliability

Last 90 days in numbers

From the provider's own posts, including history read from its archive.

Uptime
99.88%12 months
Incidents
12on 45 days
Median duration
6h 8m
Longest
1d 22h
Postmortem rate
n/apartial and major outages
Reports

People reporting problems

Hourly counts, last 24 hours.

No reports in the last 24 hours.

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History

Recent incidents

The last 90 days.

All history
  1. HeapDegraded
    Temporary Data Latency

    Heap says it is experiencing delays in data becoming available in the app for US-based customers, so some data may be missing from reports. The provider says data collection is unaffected and no data has been lost. The incident is identified, engineers are investigating, and the next update is expected in 4 hours.

    lasted 2h 46mData Collection, Appus
  2. HeapDegraded
    Temporary Data Latency
    lasted 3h 19mData Collection, App
  3. HeapOperational
    Delayed event-data availability in the US
    lasted 6h 8mApp, Session Replayus
  4. HeapOperational
    Data latency for some US customers
    lasted 12mAppus
  5. HeapDegraded
    User property data delayed in Heap connect syncs (US customers only)
    lasted 6h 41mApp, Heap Connectus
  6. HeapDegraded
    User property data delayed in Heap connect syncs (US customers only)
    lasted 16h 14mApp, Heap Connectus
  7. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 2h 40mHeap Connect
  8. HeapDegraded
    Third party integration events latency impacting some customers
    lasted 15h 52mApp, Integrations - Sources
  9. HeapOperational
    Heap Connect Sync Delays
    lasted 40mHeap Connect
  10. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 23h 14mHeap Connect
  11. HeapOperational
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 1d 22hHeap Connectus

Heap status: questions

Is Heap down right now?

Heap reports a partial outage (checked 2026-11-11 01:20 UTC from Heap's official status page). Open: Salesforce integration: data-in not syncing.

What is Heap's uptime?

99.53% over the last 90 days and 99.88% over 12 months, from the incidents Heap posted on its own status page. A major outage counts in full and a partial outage as 30% of its time, per component.

When was Heap's last outage?

Temporary Data Latency, starting 2026-11-08 05:01 UTC and lasting 2h 46m: https://down.guide/DWN-cadb3bcec3

How do I get alerts when Heap goes down?

Subscribe to https://down.guide/feed?provider=heap (RSS; add format=atom or format=json). In Slack, install the RSS app and run /feed subscribe with that URL; in Discord, give it to a feed bot such as MonitoRSS. No account needed.

Where does down.guide get Heap's status?

From Heap's official status page, https://status.heap.io, read every minute. Heap's words are quoted verbatim and linked.