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down.guideby Sazabi
Heap

Heap status history

47 incidents over the last year, newest first; 99.53% uptime (90 days), 99.88% uptime (12 months). History from before down.guide started reading the page is imported from Heap's own archive.

Month

2026-10

3 incidents

  1. HeapPartial outageOngoing
    Salesforce integration: data-in not syncing

    Heap says Salesforce data is not syncing into Heap, and new connections or reconnections are failing. The provider says it has identified the root cause and is working on a fix, and asks customers not to reconnect until it posts an update.

    ongoing for 39d 3hIntegrations - Sources
  2. HeapDegraded
    User property data delayed in Heap connect syncs (US customers only)
    lasted 6h 41mApp, Heap Connectus
  3. HeapDegraded
    User property data delayed in Heap connect syncs (US customers only)
    lasted 16h 14mApp, Heap Connectus
Month

2026-11

4 incidents

  1. HeapDegraded
    Temporary Data Latency

    Heap says it is experiencing delays in data becoming available in the app for US-based customers, so some data may be missing from reports. The provider says data collection is unaffected and no data has been lost. The incident is identified, engineers are investigating, and the next update is expected in 4 hours.

    lasted 2h 46mData Collection, Appus
  2. HeapDegraded
    Temporary Data Latency
    lasted 3h 19mData Collection, App
  3. HeapOperational
    Delayed event-data availability in the US
    lasted 6h 8mApp, Session Replayus
  4. HeapOperational
    Data latency for some US customers
    lasted 12mAppus
Month

2026-09

3 incidents

  1. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 2h 40mHeap Connect
  2. HeapDegraded
    Third party integration events latency impacting some customers
    lasted 15h 52mApp, Integrations - Sources
  3. HeapOperational
    Heap Connect Sync Delays
    lasted 40mHeap Connect
Month

2026-08

6 incidents

  1. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 23h 14mHeap Connect
  2. HeapOperational
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 1d 22hHeap Connectus
  3. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data (US)
    lasted 4h 17mHeap Connectus
  4. HeapDegraded
    US connect customers: possibility of stale data
    lasted 2h 4mHeap Connectus
  5. HeapOperational
    EU hosted | Heap Charts and Dashboards results not loading
    lasted 4h 9mAppeu
  6. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 3h 1mHeap Connect
Month

2026-07

7 incidents

  1. HeapDegraded
    Temporary Data Latency - Investigating
    lasted 4h 20mData Collection, App
  2. HeapOperational
    Connect Sync Delays
    lasted 3hHeap Connectus
  3. HeapPartial outage
    Some US Connect customers may be impacted by delays in data lake ingestion
    lasted 2h 31mHeap Connectus
  4. HeapDegraded
    Some US customers may experience PA query failures in the app.
    lasted 12h 12mAppus
  5. HeapPartial outage
    Dashboard and Chart loading issues
    lasted 22h 55mApp
  6. HeapDegraded
    Temporary Data Latency
    lasted 12h 34mData Collection, App
  7. HeapDegraded
    Slow Queries
    lasted 20mApp
Month

2026-06

3 incidents

  1. HeapDegraded
    Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
    lasted 7h 26mApp, Heap Connect, Integrations - Destinationsus
  2. HeapDegraded
    Customers with multiple environments or saved properties are experiencing loading latency
    lasted 16h 12mApp
  3. HeapDegraded
    EU customers may be experiencing slightly longer-than-normal query times
    lasted 9h 55mS3, ECSeu
Month

2026-05

2 incidents

  1. HeapDegraded
    Heap Connect Sync Delays (Bigquery)
    lasted 5h 6mHeap Connect
  2. HeapDegraded
    Query failures impacting some customers in EU
    lasted 2h 16mAppeu
Month

2026-04

2 incidents

  1. HeapDegraded
    We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
    lasted 6h 52mIntegrations - Sources
  2. HeapDegraded
    Temporary Data Latency - Investigating
    lasted 2h 3mData Collection, App
Month

2026-03

5 incidents

  1. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data (EU Only)
    lasted 3h 35mHeap Connecteu
  2. HeapDegraded
    We are currently experiencing delays in 3rd party integrations events being available in the app
    lasted 2h 54mIntegrations - Destinations
  3. HeapDegraded
    Some customers may be experiencing errors when running queries
    lasted 1h 19mApp
  4. HeapDegraded
    Partial service disruption for some Heap/PA customers
    lasted 11h 13mApp
  5. HeapOperational
    Some customers with Session Replay may be experiencing more limited retention in Heap
    lasted 7d 9hData Collection, App
Month

2026-02

1 incident

  1. HeapDegraded
    Heap Connect Sync Delays (EU only)
    lasted 4h 45mHeap Connecteu
Month

2026-01

4 incidents

  1. HeapOperational
    Heap Connect Syncs EU only: Possibility Of Stale Data
    lasted 1h 2mHeap Connecteu
  2. HeapDegraded
    Intermittent application performance degradation for Sense customers
    lasted 4h 17mApp
  3. HeapOperational
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 2h 20mHeap Connect
  4. HeapDegraded
    Queries failing to return
    lasted 45mApp
Month

2025-12

1 incident

  1. HeapDegraded
    Metric alert latency -- Investigating
    lasted 17h 33mNotifications and Alerts
Month

2025-11

4 incidents

  1. HeapDegraded
    Heap Connect Sync Delays for EU customers on Snowflake
    lasted 12h 3mHeap Connecteu
  2. HeapDegraded
    Heap Connect Syncs: Possibility Of Stale Data
    lasted 3h 1mHeap Connect
  3. HeapDegraded
    Some customers experiencing latency
    lasted 11h 26mApp
  4. HeapDegraded
    Heatmaps: Issues Generating New Screenshots
    lasted 2d 11h
Month

2025-10

2 incidents

  1. HeapDegraded
    Latency due to a global Amazon Web Services (AWS) issue
    lasted 12h 18mHeap Connect, Integrations - Sources, Integrations - Destinationsus
  2. HeapDegraded
    Heap Connect Sync Delays
    lasted 17h 27mHeap Connect
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