- Level
- confirmed
- Worst impact
- Degraded
- Components
- WhatsApp Messaging
- Down Index
- 37of 100
Summary
Twilio says WhatsApp Business API message sends have been failing, with some customers seeing error 63007 on outbound messages. Twilio identified the issue as a third-party provider dependency and has mitigated it, and sending is returning to normal for affected customers while Twilio monitors.
Written by anthropic/claude-haiku-5.5 from Twilio's own updates.
What to do
Check whether you use Twilio WhatsApp Messaging. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 29m it lasted.
Anything that failed between 2026-11-09 20:32 UTC and 2026-11-10 13:02 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5ffc12e8d9
Is Twilio still down?
No, this incident was resolved 2026-11-10 13:02 UTC. For Twilio's live state, see https://down.guide/providers/twilio.
How long did it last?
16h 29m, from 2026-11-09 20:32 UTC to 2026-11-10 13:02 UTC, by the times Twilio posted.
What was affected?
Twilio named WhatsApp Messaging.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.