- Level
- confirmed
- Worst impact
- Maintenance
- Components
- Lookup SIM Swap, Legacy Identity MatchAndAttributes
- Regions
- us
Summary
Twilio says customers may be seeing failure responses for Lookup API transactions on Verizon in the United States. The provider's team is investigating, and the incident status is currently "investigating," with the next update promised in 2 hours.
Written by anthropic/claude-haiku-5.5 from Twilio's own updates.
What to do
Check whether you use Twilio Lookup SIM Swap, Legacy Identity MatchAndAttributes in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Check that everything you run on Twilio came back after the window closed 2026-11-10 16:06 UTC.
Subscribe to Twilio's feed to hear about the next one first. RSS feed
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Updates from Twilio 6
- investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-6bba729a5c
Is this Twilio maintenance still going on?
No, it ended 2026-11-10 16:06 UTC.
How long did it last?
10h 23m, from 2026-11-10 05:42 UTC to 2026-11-10 16:06 UTC, by the times Twilio posted.
What was affected?
Twilio named Lookup SIM Swap, Legacy Identity MatchAndAttributes in us.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.