- Level
- confirmed
- Worst impact
- Partial outage
- Components
- HEY
- Down Index
- 30of 100
What to do
Check whether you use Basecamp HEY. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 23m it lasted.
Anything that failed between 2021-02-01 22:48 UTC and 2021-02-02 00:11 UTC may need a replay.Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Basecamp 4
- investigating
HEY may be experiencing delays receiving email . We're investigating the root cause and will provide updates as soon as we can. Sorry for the interruption, everyone.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
We've got the root cause and are monitoring to make sure this doesn't continue. Thanks y'all.
provider
- resolved
HEY email delivery is back! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7304adeae8
Is Basecamp still down?
No, this incident was resolved 2021-02-02 00:11 UTC. For Basecamp's live state, see https://down.guide/providers/basecamp.
How long did it last?
1h 23m, from 2021-02-01 22:48 UTC to 2021-02-02 00:11 UTC, by the times Basecamp posted.
What was affected?
Basecamp named HEY.
What caused it?
Basecamp hasn't published a root cause. If it does, it shows here.
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.