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Incident

Italy Account Security Carrier Partner Maintenance - Wind Tre

Maintenance Lasted 12h 1m · started · Twilio's page

DWN-7dd629e187

Level
confirmed
Worst impact
Maintenance
Components
Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Summary

Twilio says its carrier partner Wind Tre Italy is in planned maintenance, now in progress. Wind Tre Italy customers may see intermittent API request failures on Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match and Legacy Identity MatchAndAttributes.

Written by anthropic/claude-haiku-5.5 from Twilio's own updates.

What to do

  • Check whether you use Twilio Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Check that everything you run on Twilio came back after the window closed 2026-11-15 10:00 UTC.

  • Subscribe to Twilio's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

  1. scheduled

    Our carrier partner Wind Tre Italy is conducting a planned maintenance from 14 November 2026 at 14:00 PST until 15 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers. Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

    provider

  2. scheduled

    Maintenance will begin as scheduled in 60 minutes.

    provider

  3. in_progress

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7dd629e187

Is this Twilio maintenance still going on?

No, it ended 2026-11-15 10:00 UTC.

How long did it last?

12h 1m, from 2026-11-14 22:00 UTC to 2026-11-15 10:00 UTC, by the times Twilio posted.

What was affected?

Twilio named Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.