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Incident

Account signups

Maintenance Lasted 18m · started · Basecamp's page

DWN-f6300bab95

Level
confirmed
Worst impact
Maintenance
Components
Basecamp 5

What to do

  • Check whether you use Basecamp Basecamp 5. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Check that everything you run on Basecamp came back after the window closed 2022-04-04 07:31 UTC.

  • Subscribe to Basecamp's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 2

  1. investigating

    We're investigating an issue with Basecamp account registrations not working correctly at the moment. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

    provider

  2. resolved

    Signups should be working normally again.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f6300bab95

Is this Basecamp maintenance still going on?

No, it ended 2022-04-04 07:31 UTC.

How long did it last?

18m, from 2022-04-04 07:13 UTC to 2022-04-04 07:31 UTC, by the times Basecamp posted.

What was affected?

Basecamp named Basecamp 5.

What caused it?

Basecamp hasn't published a root cause. If it does, it shows here.

Where does this come from?

Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.