Issues with Delivery of videos

What to do

• Check whether you use api.video Web services, Video On Demand in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 43m it lasted.

  Anything that failed between 2025-04-24 14:33 UTC and 2025-04-24 15:16 UTC may need a replay.

• Subscribe to api.video's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=api-video works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from api.video 3

1. investigatingApr 24, 2025, 2:33 PM UTC

   We are experiencing some issues with the delivery of some videos in the US region. Our team is doing our best to find the root cause of the problem.

   provider

2. monitoringApr 24, 2025, 2:50 PM UTC

   Our team has identified the root cause of the issue and implemented a fix. We're currently monitoring the situation to ensure stability. We'll share more details about the incident as soon as possible.

   provider

3. resolvedApr 24, 2025, 3:16 PM UTC

   A misconfiguration on our US-based origin servers was identified, which temporarily blocked access to some video files. The configuration has been corrected at 14:50UTC, and the system is now fully operational. We apologies for the inconvenience.

   provider

Corrections

None so far.

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