- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Web services, Video Player, Video On Demand
- Regions
- us
- Down Index
- 52of 100
What to do
Check whether you use api.video Web services, Video Player, Video On Demand in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 46d 6h it lasted.
Anything that failed between 2021-05-06 08:37 UTC and 2021-06-21 14:58 UTC may need a replay.Subscribe to api.video's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=api-video works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from api.video 12
- investigating
We are currently investigating this issue.
provider
- identified
The issue has been identified. Issue with the Redis cluster.
provider
- identified
New issue has been identified. Issue with storage access. Working on it.
provider
- identified
A serious issue has been found on our distributed storage configuration, generating long response time on assets. We have to remake our storage cluster. We will mitigate the problem as we migrate to the new cluster.
provider
- identified
New storage cluster is currently in construction, the switch will start soon and will imply a downtime on the API As soon as the switch is done all new videos will work normally Right after, past videos will be migrated step by step until complete resolution
provider
- identified
The new storage cluster is ready. The api will be in read-only temporarily during the switch. Check this page regularly, to get updated.
provider
- identified
API is now in read-only during the switch
provider
- identified
API in read-only still ongoing
provider
- identified
API is back to normal. We are still experiencing encoding issues due to the switch. This is under investigation
provider
- identified
Encoding problems have been resolved. All services are now linked to the new storage. New videos will be uploaded to the new storage. Videos uploaded before the switch will be retranscoded to the new storage.
provider
- identified
Videos uploaded from the 3rd of June are not impacted, and our service is fully operational for them. Videos uploaded prior to June 3 may experience degraded service. We are working on it and preparing to migrate them to our new data storage.
provider
- resolved
Majority of videos are now migrated to our new cluster and the platform is operating well. We will continue the migration of remaining videos in the coming days but degraded ones should be a minority. If you experience any issue don't hesitate to reach us though normal support request
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5ba2a6eafa
Is api.video still down?
No, this incident was resolved 2021-06-21 14:58 UTC. For api.video's live state, see https://down.guide/api-video.
How long did it last?
46d 6h, from 2021-05-06 08:37 UTC to 2021-06-21 14:58 UTC, by the times api.video posted.
What was affected?
api.video named Web services, Video Player, Video On Demand in us.
What caused it?
api.video hasn't published a root cause. If it does, it shows here.
Where does this come from?
api.video's official status page, https://status.api.video, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.