Degraded Performance: Video Encoding Pipeline

What to do

• Check whether you use api.video Web services. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9h 36m it lasted.

  Anything that failed between 2025-12-02 07:43 UTC and 2025-12-02 17:19 UTC may need a replay.

• Subscribe to api.video's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=api-video works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from api.video 4

1. investigatingDec 2, 2025, 7:43 AM UTC

   Our video encoding pipeline is currently operating at reduced performance due to an internal processing issue. Users may see extended wait times for new video encodes.

   provider

2. identifiedDec 2, 2025, 8:06 AM UTC

   We have identified an issue affecting a subset of our worker machines, causing reduced processing capacity and creating congestion on the remaining workers. This is resulting in longer-than-usual video encoding times. Our team is actively working on a solution to restore full capacity and improve performance

   provider

3. monitoringDec 2, 2025, 2:16 PM UTC

   We have deployed a fix and restored additional processing capacity. Congestion in the encoding pipeline is now decreasing, and queued videos are progressing through the backlog. Please note that processing times for these previously stuck videos may still be longer than normal until the queue fully clears. Newly uploaded videos are expected to encode normally in most cases, though some minor delays may still occur during recovery. We are continuing to monitor the system closely as performance returns to normal.

   provider

4. resolvedDec 2, 2025, 5:19 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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