Brussels (BRU) data center incident

What to do

• Check whether your product depends on Bandwidth. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-11-02 21:10 UTC and 2026-11-02 21:07 UTC may need a replay.

• Subscribe to Bandwidth's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bandwidth 2

1. resolvedNov 2, 2026, 9:07 PM UTC

   For a brief period of time, some inbound calls transversing our BRU data center failed to set up as expected. The data center has since recovered, and processing traffic as expected.

   provider

2. postmortemNov 3, 2026, 12:52 PM UTC

   Between 19:07 - 19:08 UTC on November 2, a subset of outbound calls were unable to be completed through our Brussels data center.  Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

   provider

Corrections

None so far.

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