- Level
- confirmed
- Worst impact
- Partial outage
- Components
- MMS Messaging (MM4)
What to do
Check whether you use Bandwidth MMS Messaging (MM4). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11h 40m it lasted.
Anything that failed between 2026-11-03 14:38 UTC and 2026-11-04 02:17 UTC may need a replay.Subscribe to Bandwidth's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bandwidth 5
- investigating
Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.
provider
- investigating
Teams continue to work with the off net provided to resolve MMS delivery delays. This delay includes 10DLC Outbound MMS and Short Code MMS messages for T-Mobile, Verizon, and AT&T destinations.
provider
- monitoring
Teams are observing expected messaging process behavior. We will continue to monitor for stability.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Between 13:40 UTC on November 3 and 01:00 UTC November 4, customers encountered intermittent disruption in the form of delays and expired messages for the following message types: * Outbound 10DLC MMS to Verizon and T-Mobile Subscribers * Outbound Shortcode MMS to Verizon, T-Mobile and AT&T Subscribers Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c0e8d5c763
Is Bandwidth still down?
No, this incident was resolved 2026-11-04 02:17 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.
How long did it last?
11h 40m, from 2026-11-03 14:38 UTC to 2026-11-04 02:17 UTC, by the times Bandwidth posted.
What was affected?
Bandwidth named MMS Messaging (MM4).
What caused it?
Bandwidth hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.