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Bandwidth

Outbound 10DLC MMS Delivery Incident

Degraded Lasted 16h 29m · started · Bandwidth's page

Level
confirmed
Worst impact
Degraded
Components
MMS Messaging (MM4)
Down Index
23of 100

What to do

  • Check whether you use Bandwidth MMS Messaging (MM4). Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 16h 29m it lasted.

    Anything that failed between 2026-11-02 20:05 UTC and 2026-11-03 12:34 UTC may need a replay.
  • Subscribe to Bandwidth's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bandwidth 3

  1. investigating

    Bandwidth teams have identified an off-network incident impacting the timely delivery of MMS messages to T-Mobile and Verizon destinations. Bandwidth is working with this industry provider to restore expected MMS delivery.

    provider

  2. resolved

    This incident has been resolved.

    provider

  3. postmortem

    Between 13:40 UTC on November 3rd and 01:00 UTC on November 4th, outbound MMS delivery to T-Mobile and Verizon was delayed, and some messages expired before delivery. Short code MMS to AT&T was also delayed. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-c8e68c8d17

Is Bandwidth still down?

No, this incident was resolved 2026-11-03 12:34 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.

How long did it last?

16h 29m, from 2026-11-02 20:05 UTC to 2026-11-03 12:34 UTC, by the times Bandwidth posted.

What was affected?

Bandwidth named MMS Messaging (MM4).

What caused it?

Bandwidth hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.