- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Outbound Calling- Japan
- Regions
- jp
What to do
Check whether you use Bandwidth Outbound Calling- Japan in jp. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 15h 12m it lasted.
Anything that failed between 2026-10-20 22:29 UTC and 2026-10-21 13:41 UTC may need a replay.Subscribe to Bandwidth's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bandwidth 5
- investigating
Bandwidth teams are investigating outbound Japan based calls that may not complete as expected at this time.
provider
- monitoring
Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.
provider
- monitoring
Teams are observing expected outbound, calling behaviors and will monitor for prolonged stability.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Between 16:09 UTC and 23:12 UTC on October 20th, 2026, outbound Japan based calls may not have completed as expected. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17734056-20261020-bwi-voice-japan-outbound-calls-failing.](https://www.bandwidth.com/support/en/articles/17734056-20261020-bwi-voice-japan-outbound-calls-failing.) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-20d99d01c1
Is Bandwidth still down?
No, this incident was resolved 2026-10-21 13:41 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.
How long did it last?
15h 12m, from 2026-10-20 22:29 UTC to 2026-10-21 13:41 UTC, by the times Bandwidth posted.
What was affected?
Bandwidth named Outbound Calling- Japan in jp.
What caused it?
Bandwidth hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.