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Bandwidth

+52 Country Code Prepended to Calling Number - BWI Platform Incident

Degraded Lasted 1d 5h · started · Bandwidth's page

Level
confirmed
Worst impact
Degraded
Components
Bandwidth International (fka Voxbone) Portal
Down Index
23of 100

What to do

  • Check whether you use Bandwidth Bandwidth International (fka Voxbone) Portal. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 5h it lasted.

    Anything that failed between 2026-07-30 17:51 UTC and 2026-07-31 23:02 UTC may need a replay.
  • Subscribe to Bandwidth's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bandwidth 5

  1. investigating

    Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. monitoring

    Teams are observing expected calling behaviors. We will monitor for stability.

    provider

  4. monitoring

    We continue to monitor for stability.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-256aa7d8e7

Is Bandwidth still down?

No, this incident was resolved 2026-07-31 23:02 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.

How long did it last?

1d 5h, from 2026-07-30 17:51 UTC to 2026-07-31 23:02 UTC, by the times Bandwidth posted.

What was affected?

Bandwidth named Bandwidth International (fka Voxbone) Portal.

What caused it?

Bandwidth hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.