- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Bandwidth App, Bandwidth International (fka Voxbone) Portal
What to do
Check whether you use Bandwidth Bandwidth App, Bandwidth International (fka Voxbone) Portal. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 54m it lasted.
Anything that failed between 2026-11-02 19:49 UTC and 2026-11-03 03:43 UTC may need a replay.Subscribe to Bandwidth's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bandwidth 4
- investigating
Bandwidth teams are investigating an incident impacting the ability to validate non-North American addresses. These address validation requests may not complete as expected.
provider
- identified
Teams have identified the source of this incident and are working with the impacted vendor to restore expected address validation.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Between 20:35 UTC on October 30 and 03:16 UTC November 3, customers encountered a disruption in the ability to validate non-North American addresses. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2da8970479
Is Bandwidth still down?
No, this incident was resolved 2026-11-03 03:43 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.
How long did it last?
7h 54m, from 2026-11-02 19:49 UTC to 2026-11-03 03:43 UTC, by the times Bandwidth posted.
What was affected?
Bandwidth named Bandwidth App, Bandwidth International (fka Voxbone) Portal.
What caused it?
Bandwidth hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.