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Bandwidth

Toll-Free Port Activation Incident

Degraded Lasted 2h 46m · started · Bandwidth's page

Level
confirmed
Worst impact
Degraded
Components
Number Porting
Regions
us
Down Index
24of 100

What to do

  • Check whether you use Bandwidth Number Porting in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 46m it lasted.

    Anything that failed between 2026-10-23 12:11 UTC and 2026-10-23 14:57 UTC may need a replay.
  • Subscribe to Bandwidth's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bandwidth 4

  1. investigating

    Bandwidth teams are investigating intermittent port activation failures for Toll-Free ports. These orders may fail with an unexpected error code.

    provider

  2. monitoring

    Teams are observing expected port activations and will continue to monitor for stability.

    provider

  3. resolved

    This incident has been resolved.

    provider

  4. postmortem

    Bandwidth has concluded its investigation of this issue and determined that between 11:09 UTC and 12:05 UTC on October 23, some Toll-Free port activation orders experienced errors. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-3e0a1cf6aa

Is Bandwidth still down?

No, this incident was resolved 2026-10-23 14:57 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.

How long did it last?

2h 46m, from 2026-10-23 12:11 UTC to 2026-10-23 14:57 UTC, by the times Bandwidth posted.

What was affected?

Bandwidth named Number Porting in us.

What caused it?

Bandwidth hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.