- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Toll-Free calling - Outbound (SIP) - United States
- Regions
- us
- Down Index
- 33of 100
What to do
Check whether you use Bandwidth Toll-Free calling - Outbound (SIP) - United States in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 54m it lasted.
Anything that failed between 2026-10-20 21:10 UTC and 2026-10-20 23:04 UTC may need a replay.Subscribe to Bandwidth's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bandwidth 4
- investigating
Bandwidth teams are investigating an outbound, toll-free calling incident where some outbound calls are receiving unexpected 404 SIP response codes
provider
- monitoring
Teams are observing expected toll-free traffic transmission across the Bandwidth network. We will monitor for prolonged stability.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Between 19:48 UTC on October 15 and 22:55 UTC on October 20, a subset of customers sending US-to-US toll-free outbound calls experienced call failures. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17745246-20261015-voice-us-toll-free-outbound-calls-misrouted.](https://www.bandwidth.com/support/en/articles/17745246-20261015-voice-us-toll-free-outbound-calls-misrouted.) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-3f67662ca1
Is Bandwidth still down?
No, this incident was resolved 2026-10-20 23:04 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.
How long did it last?
1h 54m, from 2026-10-20 21:10 UTC to 2026-10-20 23:04 UTC, by the times Bandwidth posted.
What was affected?
Bandwidth named Toll-Free calling - Outbound (SIP) - United States in us.
What caused it?
Bandwidth hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.