- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Ticketing Support, Help Center
- Down Index
- 33of 100
What to do
Check whether you use Bandwidth Ticketing Support, Help Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 15m it lasted.
Anything that failed between 2026-04-08 19:00 UTC and 2026-04-09 11:14 UTC may need a replay.Subscribe to Bandwidth's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bandwidth 3
- investigating
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
provider
- identified
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-79223fd5ba
Is Bandwidth still down?
No, this incident was resolved 2026-04-09 11:14 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.
How long did it last?
16h 15m, from 2026-04-08 19:00 UTC to 2026-04-09 11:14 UTC, by the times Bandwidth posted.
What was affected?
Bandwidth named Ticketing Support, Help Center.
What caused it?
Bandwidth hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.