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Bandwidth

JFK Datacenter Incident

Major outage Lasted 4h 36m · started · Bandwidth's page

Level
confirmed
Worst impact
Major outage
Components
Outbound Calling (SIP) - United States
Regions
us
Down Index
47of 100

What to do

  • Check whether you use Bandwidth Outbound Calling (SIP) - United States in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 36m it lasted.

    Anything that failed between 2026-04-08 11:01 UTC and 2026-04-08 15:36 UTC may need a replay.
  • Subscribe to Bandwidth's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bandwidth 3

  1. investigating

    Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.

    provider

  2. monitoring

    Teams are observing expected network behavior. We will continue to monitor for stability.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-c825a32656

Is Bandwidth still down?

No, this incident was resolved 2026-04-08 15:36 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.

How long did it last?

4h 36m, from 2026-04-08 11:01 UTC to 2026-04-08 15:36 UTC, by the times Bandwidth posted.

What was affected?

Bandwidth named Outbound Calling (SIP) - United States in us.

What caused it?

Bandwidth hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.