- Level
- confirmed
- Worst impact
- Degraded
- Components
- Ticketing Support, Help Center
- Down Index
- 19of 100
What to do
Check whether you use Bandwidth Ticketing Support, Help Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 46m it lasted.
Anything that failed between 2026-04-14 11:53 UTC and 2026-04-14 13:40 UTC may need a replay.Subscribe to Bandwidth's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=bandwidth works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bandwidth 3
- investigating
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
provider
- monitoring
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ef0a9b1214
Is Bandwidth still down?
No, this incident was resolved 2026-04-14 13:40 UTC. For Bandwidth's live state, see https://down.guide/bandwidth.
How long did it last?
1h 46m, from 2026-04-14 11:53 UTC to 2026-04-14 13:40 UTC, by the times Bandwidth posted.
What was affected?
Bandwidth named Ticketing Support, Help Center.
What caused it?
Bandwidth hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bandwidth's official status page, https://status.bandwidth.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.