- Level
- confirmed
- Worst impact
- Degraded
- Components
- Box AI
- Down Index
- 20of 100
What to do
Check whether you use Box Box AI. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 19m it lasted.
Anything that failed between 2026-11-04 05:48 UTC and 2026-11-04 09:07 UTC may need a replay.Subscribe to Box's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=box works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Box 4
- investigating
Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- resolved
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-aa9c70b049
Is Box still down?
No, this incident was resolved 2026-11-04 09:07 UTC. For Box's live state, see https://down.guide/box.
How long did it last?
3h 19m, from 2026-11-04 05:48 UTC to 2026-11-04 09:07 UTC, by the times Box posted.
What was affected?
Box named Box AI.
What caused it?
Box hasn't published a root cause. If it does, it shows here.
Where does this come from?
Box's official status page, https://status.box.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.