SMS Soft Bounces

What to do

• Check whether your product depends on Brevo. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.

  Anything that failed between 2026-10-01 10:19 UTC and 2026-10-01 12:21 UTC may need a replay.

• Subscribe to Brevo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=brevo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Updates from Brevo 3

1. investigatingOct 1, 2026, 10:19 AM UTC

   We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

   provider

2. identifiedOct 1, 2026, 12:17 PM UTC

   We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to share updates as we make progress toward resolving the issue.

   provider

3. resolvedOct 1, 2026, 12:21 PM UTC

   The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues. Thank you for your patience and cooperation while we worked to address the issue.

   provider

Corrections

None so far.

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