Issue with Phone and Conversations

What to do

• Check whether your product depends on Brevo. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 29m it lasted.

  Anything that failed between 2026-09-21 09:44 UTC and 2026-09-21 12:12 UTC may need a replay.

• Subscribe to Brevo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=brevo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Brevo 3

1. investigatingSep 21, 2026, 9:44 AM UTC

   We have identified issue effecting our Phone and Conversations service. Some phone call history data is not complete, will be refilled soon Gmail and Outlook conversations emails are currently delayed or not delivered, both for incoming and outgoing messages. This issue affects all users of Phone and Conversations. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

   provider

2. monitoringSep 21, 2026, 10:16 AM UTC

   Phone services have been restored, and Conversations are currently processing. Email processing has also resumed. Due to the large volume of emails queued during the issue, processing will take some time. We are continuing to work through the backlog and are monitoring the services as well.

   provider

3. resolvedSep 21, 2026, 12:12 PM UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

   provider

Corrections

None so far.

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