Issue with Phone Application

What to do

• Check whether you use Brevo Calls. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 27m it lasted.

  Anything that failed between 2026-08-12 12:44 UTC and 2026-08-12 13:11 UTC may need a replay.

• Subscribe to Brevo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=brevo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Brevo 4

1. investigatingAug 12, 2026, 12:44 PM UTC

   We’ve detected an issue affecting the Phone Application, and as a result, some customers may be experiencing disruptions when making or receiving calls through the Phone Application. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

   provider

2. identifiedAug 12, 2026, 12:55 PM UTC

   We have identified the cause of the issue affecting the Phone Application services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

   provider

3. monitoringAug 12, 2026, 12:57 PM UTC

   We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

   provider

4. resolvedAug 12, 2026, 1:11 PM UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

   provider

Corrections

None so far.

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