Brevo: Delay in Processing Loyalty API request

What to do

Check whether your product depends on Brevo. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 12m it lasted.
Anything that failed between 2026-10-15 04:34 UTC and 2026-10-15 04:46 UTC may need a replay.
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investigatingOct 15, 2026, 4:34 AM UTC
We’ve detected an issue affecting the Loyalty API, which may be causing disruptions for some customers using the service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
provider
identifiedOct 15, 2026, 4:40 AM UTC
We have identified the root cause of the issue affecting the Loyalty API Endpoints, which may be causing disruptions for some customers using the service. Our team is actively working on implementing a fix to mitigate the impact and restore the service as quickly as possible. We will continue to provide updates as we make progress toward resolution.
provider
monitoringOct 15, 2026, 4:45 AM UTC
We have mitigated the impact of the issue affecting the Loyalty API and are seeing a reduction in errors across the affected services. Our team continues to monitor the systems closely to ensure stability and confirm that the issue is fully resolved. We will provide a further update once the issue is confirmed to be fully resolved.
provider
resolvedOct 15, 2026, 4:46 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
provider

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None so far.

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Is Brevo still down?

No, this incident was resolved 2026-10-15 04:46 UTC. For Brevo's live state, see https://down.guide/brevo.

How long did it last?

12m, from 2026-10-15 04:34 UTC to 2026-10-15 04:46 UTC, by the times Brevo posted.

What caused it?

Brevo hasn't published a root cause. If it does, it shows here.

Where does this come from?

Brevo's official status page, https://status.brevo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.