Multiple Services are Impacted

What to do

• Check whether your product depends on Brevo. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 40m it lasted.

  Anything that failed between 2026-09-17 09:20 UTC and 2026-09-17 11:00 UTC may need a replay.

• Subscribe to Brevo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=brevo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Brevo 5

1. investigatingSep 17, 2026, 9:20 AM UTC

   We’ve detected an issue affecting Transactional Email delivery and Redirection links for both Marketing Email Campaigns and Transactional Emails. As a result, some customers may be experiencing disruptions when using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information.

   provider

2. identifiedSep 17, 2026, 9:27 AM UTC

   We have identified the cause of the issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails. Our team is currently working on implementing a fix to restore the affected services and mitigate the impact. We will continue to provide updates as we make progress toward full resolution.

   provider

3. identifiedSep 17, 2026, 9:57 AM UTC

   Our team continues to work on implementing the fix for the identified issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails. We are actively monitoring the situation and working to restore full functionality as quickly as possible. We will continue to provide updates as we make further progress.

   provider

4. monitoringSep 17, 2026, 10:50 AM UTC

   We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

   provider

5. resolvedSep 17, 2026, 11:00 AM UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

   provider

Corrections

None so far.

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