- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Phone Service, Outgoing Calls, Telephony Provider Connectivity
- Regions
- us, us-east-1
- Down Index
- 38of 100
What to do
Check whether you use Close Phone Service, Outgoing Calls, Telephony Provider Connectivity in us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 35m it lasted.
Anything that failed between 2025-10-20 10:38 UTC and 2025-10-20 13:12 UTC may need a replay.Subscribe to Close's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=close works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Close 3
- monitoring
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected. We are actively monitoring this, and we will keep you updated
provider
- monitoring
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/) We will continue to keep you posted.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-273c7590ca
Is Close still down?
No, this incident was resolved 2025-10-20 13:12 UTC. For Close's live state, see https://down.guide/close.
How long did it last?
2h 35m, from 2025-10-20 10:38 UTC to 2025-10-20 13:12 UTC, by the times Close posted.
What was affected?
Close named Phone Service, Outgoing Calls, Telephony Provider Connectivity in us, us-east-1.
What caused it?
Close hasn't published a root cause. If it does, it shows here.
Where does this come from?
Close's official status page, https://status.close.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.