- Level
- confirmed
- Worst impact
- Degraded
- Components
- Application UI, API
- Down Index
- 10of 100
What to do
Check whether you use Close Application UI, API. Check your stack
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Anything that failed between 2024-05-24 11:13 UTC and 2024-05-24 11:13 UTC may need a replay.Subscribe to Close's feed to hear about the next one first. RSS feed
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Updates from Close 2
- resolved
API endpoints and application areas backed by Search infrastructure - leads, contacts, opportunities list pages, and certain reporting pages were inaccessible for 20 minutes. This has been resolved.
provider
- postmortem
Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ## Impact API endpoints and application areas backed by Search infrastructure - leads, contacts, opportunities list pages, and certain reporting pages were inaccessible for 20 minutes. ## Root Cause and Resolution As part of an ongoing effort to increase security of Close application, we shipped a change to how authentication is handled between the application and internal search clusters. However, a certain kind of authentication exchange wasn’t handled correctly, which caused most of the requests to Search infrastructure to fail in production. We have reverted the change, and will be improving our testing setup to catch these issues during development, as well as deployment and monitoring systems to catch production issues earlier. ## Timeline * 10:20 UTC - An engineer rolls out an incorrect change in how authentication handled between application and internal search clusters. * 10:21 UTC - Monitoring systems alert on-call engineer * 10:33 UTC - The change was reverted * 10:40 UTC - The application functionality fully recovered
provider
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Corrections
None so far.
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Questions about DWN-4e1d5b3954
Is Close still down?
No, this incident was resolved 2024-05-24 11:13 UTC. For Close's live state, see https://down.guide/close.
How long did it last?
0m, from 2024-05-24 11:13 UTC to 2024-05-24 11:13 UTC, by the times Close posted.
What was affected?
Close named Application UI, API.
What caused it?
Close hasn't published a root cause. If it does, it shows here.
Where does this come from?
Close's official status page, https://status.close.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.