- Level
- confirmed
- Worst impact
- Degraded
- Components
- Phone Service, Incoming Calls, Outgoing Calls, Dialer, Call Recording, Telephony Provider Connectivity
- Down Index
- 27of 100
What to do
Check whether you use Close Phone Service, Incoming Calls, Outgoing Calls, Dialer and 2 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 53m it lasted.
Anything that failed between 2025-08-06 08:16 UTC and 2025-08-06 13:08 UTC may need a replay.Subscribe to Close's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=close works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Close 3
- identified
We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.
provider
- monitoring
Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-68852fbe9e
Is Close still down?
No, this incident was resolved 2025-08-06 13:08 UTC. For Close's live state, see https://down.guide/close.
How long did it last?
4h 53m, from 2025-08-06 08:16 UTC to 2025-08-06 13:08 UTC, by the times Close posted.
What was affected?
Close named Phone Service, Incoming Calls, Outgoing Calls, Dialer and 2 more.
What caused it?
Close hasn't published a root cause. If it does, it shows here.
Where does this come from?
Close's official status page, https://status.close.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.