- Level
- confirmed
- Worst impact
- Degraded
- Components
- Application UI, API
- Regions
- eu, us, us-west-2
What to do
Check whether you use Close Application UI, API in eu, us, us-west-2. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 30m it lasted.
Anything that failed between 2025-09-24 12:01 UTC and 2025-09-24 13:31 UTC may need a replay.Subscribe to Close's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=close works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Close 5
- investigating
Some customers in the EMEA region are experiencing connectivity issues to the Close app. We believe this is a widespread issue and are continuing to investigate.
provider
- monitoring
The issue appears to have resolved itself. We are still monitoring and waiting for our Cloud provider to confirm resolution.
provider
- monitoring
AWS confirmed they were investigating an issue but haven't yet notified us that it has been resolved. We are still monitoring for new issues.
provider
- resolved
Connectivity issues appear to have been resolved. Still waiting for AWS to confirm what actions were taken to resolve the issue.
provider
- postmortem
Our cloud provider was able to confirm they were having issues with an external network provider during this time period that caused connectivity issues between Europe and the us-west-2 region. This aligns with the issues that were reported to our support team. We will review our monitoring and alerting processes to determine if we can be alerted sooner to these types of regional cloud connectivity issues so that we can more quickly notify our customers.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a19343cf78
Is Close still down?
No, this incident was resolved 2025-09-24 13:31 UTC. For Close's live state, see https://down.guide/close.
How long did it last?
1h 30m, from 2025-09-24 12:01 UTC to 2025-09-24 13:31 UTC, by the times Close posted.
What was affected?
Close named Application UI, API in eu, us, us-west-2.
What caused it?
Close hasn't published a root cause. If it does, it shows here.
Where does this come from?
Close's official status page, https://status.close.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.