elevated latency/errors for a subset of customers

What to do

• Check whether you use Convex Free & Starter. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 18m it lasted.

  Anything that failed between 2025-11-03 11:24 UTC and 2025-11-03 12:42 UTC may need a replay.

• Subscribe to Convex's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=convex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Convex 4

1. investigatingNov 3, 2025, 11:24 AM UTC

   Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.

   provider

2. investigatingNov 3, 2025, 12:14 PM UTC

   We temporarily halted all activity on the affected database cluster to restore it to a healthy state, and are bringing affected customers back online now. Pro customers should see their deployments back online immediately, and we're working on restoring service to remaining customers on this database cluster now.

   provider

3. monitoringNov 3, 2025, 12:23 PM UTC

   All Convex deployments on the affected database cluster are back online now. We're continuing to investigate the root cause of this outage and monitor for stability.

   provider

4. resolvedNov 3, 2025, 12:42 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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