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DatoCMS

PDFs rendering as thumbnail images on Chrome & Edge

Degraded Lasted 0m · started · DatoCMS's page

Level
confirmed
Worst impact
Degraded
Down Index
18of 100

What to do

  • Check whether your product depends on DatoCMS. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2025-03-20 03:22 UTC and 2025-03-20 03:22 UTC may need a replay.
  • Subscribe to DatoCMS's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=datocms works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from DatoCMS 1

  1. resolved

    Resolved — The issue has been resolved. Investigating — PDFs served from datocms-assets.com are currently showing up as image thumbnails rather than PDF files for Chromium-based browsers (Chrome and Edge). Firefox and Safari are not affected. A current workaround is to append ?skip-default-optimizations to the end of the URL, like: https://www.datocms-assets.com/123456/123456789-your-file.pdf?skip-default-optimizations That should allow the PDF to load normally. We are working on a permanent resolution and will update here as soon as we can.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-3706cc3e56

Is DatoCMS still down?

No, this incident was resolved 2025-03-20 03:22 UTC. For DatoCMS's live state, see https://down.guide/datocms.

How long did it last?

0m, from 2025-03-20 03:22 UTC to 2025-03-20 03:22 UTC, by the times DatoCMS posted.

What caused it?

DatoCMS hasn't published a root cause. If it does, it shows here.

Where does this come from?

DatoCMS's official status page, https://status.datocms.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.