Some customers may be experiencing issues with contact centers

What to do

• Check whether you use Dialpad Contact Center. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 17m it lasted.

  Anything that failed between 2025-07-02 15:39 UTC and 2025-07-02 17:56 UTC may need a replay.

• Subscribe to Dialpad's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 6

1. investigatingJul 2, 2025, 3:39 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingJul 2, 2025, 3:45 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedJul 2, 2025, 4:09 PM UTC

   The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available

   provider

4. monitoringJul 2, 2025, 4:33 PM UTC

   A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.

   provider

5. monitoringJul 2, 2025, 4:54 PM UTC

   Our mitigation has completed and operator status has recovered. We will continue to monitor.

   provider

6. resolvedJul 2, 2025, 5:56 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.