Some customers may be experiencing delays in platform functions

What to do

• Check whether you use Dialpad Telephony Infrastructure: Inbound Calls, Application, Contact Center, Omnichannel and 3 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 2m it lasted.

  Anything that failed between 2026-01-13 17:37 UTC and 2026-01-13 20:38 UTC may need a replay.

• Subscribe to Dialpad's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 4

1. investigatingJan 13, 2026, 5:37 PM UTC

   Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.

   provider

2. identifiedJan 13, 2026, 5:52 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. monitoringJan 13, 2026, 5:58 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedJan 13, 2026, 8:38 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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