Some customers may be experiencing issues with contact center on-duty status

What to do

• Check whether you use Dialpad Contact Center. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 23h 56m it lasted.

  Anything that failed between 2025-04-10 19:05 UTC and 2025-04-11 19:01 UTC may need a replay.

• Subscribe to Dialpad's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 4

1. investigatingApr 10, 2025, 7:05 PM UTC

   Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.

   provider

2. investigatingApr 10, 2025, 7:40 PM UTC

   Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app

   provider

3. monitoringApr 10, 2025, 8:07 PM UTC

   A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.

   provider

4. resolvedApr 11, 2025, 7:01 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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