Some customers might be experiencing issues with calling and messaging

What to do

• Check whether you use Dialpad Application in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 48m it lasted.

  Anything that failed between 2025-05-21 14:42 UTC and 2025-05-21 15:30 UTC may need a replay.

• Subscribe to Dialpad's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 4

1. investigatingMay 21, 2025, 2:42 PM UTC

   We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

   provider

2. investigatingMay 21, 2025, 3:03 PM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringMay 21, 2025, 3:17 PM UTC

   A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

   provider

4. resolvedMay 21, 2025, 3:30 PM UTC

   This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

   provider

Corrections

None so far.

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