- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- eu
What to do
Check whether you use Elastic Cloud in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 51m it lasted.
Anything that failed between 2026-04-27 11:49 UTC and 2026-04-27 12:40 UTC may need a replay.Subscribe to Elastic Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=elastic-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Elastic Cloud 4
- identified
We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
provider
- resolved
The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-0cc97a1cc7
Is Elastic Cloud still down?
No, this incident was resolved 2026-04-27 12:40 UTC. For Elastic Cloud's live state, see https://down.guide/elastic-cloud.
How long did it last?
51m, from 2026-04-27 11:49 UTC to 2026-04-27 12:40 UTC, by the times Elastic Cloud posted.
What was affected?
Elastic Cloud named in eu.
What caused it?
Elastic Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Elastic Cloud's official status page, https://status.elastic.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.