- Level
- confirmed
- Worst impact
- Partial outage
- Down Index
- 29of 100
What to do
Check whether your product depends on Elastic Cloud. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 21m it lasted.
Anything that failed between 2026-09-16 13:17 UTC and 2026-09-16 15:38 UTC may need a replay.Subscribe to Elastic Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=elastic-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Elastic Cloud 3
- investigating
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.
provider
- monitoring
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
provider
- resolved
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-40d9f04deb
Is Elastic Cloud still down?
No, this incident was resolved 2026-09-16 15:38 UTC. For Elastic Cloud's live state, see https://down.guide/elastic-cloud.
How long did it last?
2h 21m, from 2026-09-16 13:17 UTC to 2026-09-16 15:38 UTC, by the times Elastic Cloud posted.
What caused it?
Elastic Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Elastic Cloud's official status page, https://status.elastic.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.